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Versa 2 heart rate tracking accuracy

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‎11-24-2020 06:40 - last edited on ‎11-24-2020 18:36 by Fitbit Moderator

‎11-24-2020 06:40 - last edited on ‎11-24-2020 18:36 by Fitbit Moderator

My heart beat over 90 would start being recognised but since update, my heary rate needs to read over 105 otherwise it is "out of range'

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:36 - last edited on ‎08-22-2025 13:50 by Fitbit Moderator

‎11-24-2020 18:36 - last edited on ‎08-22-2025 13:50 by Fitbit Moderator

Hi @Woody2u, welcome to the Community Forums.

Thanks for bringing this to our attention. Let me share with you that heart-rate tracking can be affected by several factors including air temperature and device location on your arm. For more information about this, please check our help articles:

 However, if your heart-rate tracker seems inaccurate after taking the recommendations into account, please reply with answers to the following questions so I can further investigate:

  1. What were you doing when you noticed the problem? If you were exercising, specifically what types of exercise?
  2. Were you wearing the Fitbit device particularly tight or loose?
  3. What was the position of the Fitbit device on your wrist? 

I'll be waiting for your reply if further assistance is needed.

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