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Versa 2 heart rate tracking drops mid workout

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‎03-10-2021 20:29

‎03-10-2021 20:29

My versa 2, purchased in May 2020, has been glitchy during exercise tracking. After substantial warmup, I am seeing my heart rate go from near peak levels down to "below zone" then back up again suddenly. The watch is being worn correctly, 2 fingers width below the wrist and firmware is up to date. I've tried a hard reset with no luck.

 

Additionally, I've witnessed while sitting, with no previous exercise, my heart rate go from resting to fat burn (from 70bpm to 138bpm) for no reason then back down.

 

I'm finding this extremely frustrating to be working so hard and not have my efforts recorded correctly. What can be done to remedy this?

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‎03-11-2021 13:27

‎03-11-2021 13:27

Welcome to the Fitbit Community @ChelsyeD.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Since you have followed these tips to resolve heart-rate tracking issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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