Versa 2 heart rate works intermittently

[Les12]

Seriously wish I’d read the complaints on here about the heart rate function (or lack of) on the versa 2 before I bought one. Bought it on the 27th Dec and yesterday, the 29th, the heart rate will only work intermittently. Contacted support twice and they are supposed to be sending me out a replacement, but seriously considering returning to store and getting an Apple Watch instead. I’ve worn a Fitbit for over 2 years with no problems, upgraded to this and not happy at all. Wondering if the replacement will be worth getting.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Les12, I'm sorry for the late response. I'm also sorry to hear about the heart rate issue that your Versa 2 experienced. However, I'm glad to hear that a replacement unit was sent to you by our Support team.

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

Don't hesitate to get back if you need assistance with your replacement Versa 2.

See you later.