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Versa 2 heartrate not working

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‎03-13-2020 09:05 - last edited on ‎03-14-2020 05:16 by Fitbit Moderator

‎03-13-2020 09:05 - last edited on ‎03-14-2020 05:16 by Fitbit Moderator

I received a Versa 2 as a gift.  The heart rate monitor worked for one day, until I uploaded the Fitbit OS upgrade.  Now it is not working.  I have turned the device on and off.  I have re-paired it with my mobile.

Doesn't matter which wrist I put it on.  Even turning the watch so the sensor is on the veins in my wrist give no reading.  Anything else I should / could try?  Is the device defective?

 

 

Moderator edit: updated subject for clarity

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‎03-14-2020 05:16

‎03-14-2020 05:16

@thunderpaws, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped tracking your heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your heart rate and see if it gets tracked.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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