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Versa 2 heartrate

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I've tried doing all the troubleshooting for it but it still won't track heart rate. It was working for the first two days, then I charged it and it hasn't worked since. I've held the button to turn off and restart it about 6 times and it still won't work. The led lights are on and blinking. 

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My partner bought one this week and the HR monitor has barely worked. This was the main reason he bought the fitbit

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