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Versa 2 hot and now dead from charging

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‎10-01-2020 14:14 - last edited on ‎10-01-2020 19:04 by

‎10-01-2020 14:14 - last edited on ‎10-01-2020 19:04 by

My versa 2 is a year and two months old. I went to charge it the other day and when I went back to it, it was very very HOT and dead. Everything I have tried since then (as per the forum suggestions) do not work. Help! I miss my Fitbit versa.

 

 

Moderator edit: subject for clarity 

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‎10-01-2020 19:03

‎10-01-2020 19:03

Welcome to the Fitbit Community, @Shellycpa.

 

I appreciate your participation in the Forums and sharing that your Versa 2 was hot and stopped working during charging. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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