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Versa 2 hot to touch and not turning on

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‎10-10-2021 03:07 - last edited on ‎10-10-2021 14:17 by

‎10-10-2021 03:07 - last edited on ‎10-10-2021 14:17 by

I have had my Fitbit for around a year and 5 months , and today I tried to put it on but it was very hot, then I noticed that it would not turn on. For the price of the product I would not expect it to just die after less than a year and a half. Is there anything I can do to get this resolved?

 

 

Moderator edit: subject for clarity 

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‎10-10-2021 05:44

‎10-10-2021 05:44

Hi, it might be due to condensation inside, you can check in the little windows on the back with a magnifying glass.

 

If so and you have a 2 year warranty, probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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