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Versa 2 is 13 minutes behind from the current time

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‎04-07-2021 08:01 - last edited on ‎04-08-2021 05:21 by Fitbit Moderator

‎04-07-2021 08:01 - last edited on ‎04-08-2021 05:21 by Fitbit Moderator

Recently I’ve had to restart my Versa 2 due to it not tracking my steps. Then I noticed my Versa was showing the wrong time compared to my phone. I’ve tried googling how to change it and only comes up with changing time zones. How can I fix this ?

 

Moderator Edit: Clarified subject

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‎04-08-2021 05:22 - edited ‎04-26-2024 08:43

‎04-08-2021 05:22 - edited ‎04-26-2024 08:43

Hi there, @Lily244. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. Sync your Fitbit device to see the correct time. For more information, see How do Fitbit devices sync their data?

If you're facing with syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-08-2021 05:22 - edited ‎04-26-2024 08:43

‎04-08-2021 05:22 - edited ‎04-26-2024 08:43

Hi there, @Lily244. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. Sync your Fitbit device to see the correct time. For more information, see How do Fitbit devices sync their data?

If you're facing with syncing difficulties, see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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