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Versa 2 is 30 minutes behind actual time

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‎06-23-2022 13:43 - last edited on ‎06-24-2022 05:07 by Fitbit Moderator

‎06-23-2022 13:43 - last edited on ‎06-24-2022 05:07 by Fitbit Moderator

My Versa 2 is currently running 30 minutes behind actual time. I did a reset and synced it and neither of those helped with the issue. 

 

 

 

Moderator Edit: Clarified subject

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‎06-23-2022 13:55

‎06-23-2022 13:55

Hello @TaylorTribe 

If syncing and restarting didn’t resolve the problem I’d look to make sure your settings in the Fitbit App were not accidentally altered. Open the Fitbit App, tap profile picture then scroll down and tap App settings then time zone. Make sure your time tone is correct or make adjustments as needed. If you make any changes make sure you sync to have your Versa 2 accept those changes. If the time zone is already correct turn off Set Automatically, sync, then turn back on and sync again. Going the same route as above to enter the App Settings this time tap location and ensure it too is set to automatic. 
if the problem isn’t resolved try turning your Bluetooth off, restart your phone then turn your Bluetooth on again. 
Hopefully this helps. Please let me know 

View best answer in original post

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4 REPLIES 4

‎06-23-2022 13:55

‎06-23-2022 13:55

Hello @TaylorTribe 

If syncing and restarting didn’t resolve the problem I’d look to make sure your settings in the Fitbit App were not accidentally altered. Open the Fitbit App, tap profile picture then scroll down and tap App settings then time zone. Make sure your time tone is correct or make adjustments as needed. If you make any changes make sure you sync to have your Versa 2 accept those changes. If the time zone is already correct turn off Set Automatically, sync, then turn back on and sync again. Going the same route as above to enter the App Settings this time tap location and ensure it too is set to automatic. 
if the problem isn’t resolved try turning your Bluetooth off, restart your phone then turn your Bluetooth on again. 
Hopefully this helps. Please let me know 

Best Answer

‎06-23-2022 14:32

In response to SunsetRunner

‎06-23-2022 14:32

This worked! Thank you so much! 

Best Answer

‎06-23-2022 16:45

In response to TaylorTribe

‎06-23-2022 16:45

That’s fantastic @TaylorTribe! 😃 I’m super happy that worked for you. Please consider marking the instructions/suggestions that gave you the solution as “best answer”. Doing so really helps others experiencing the same issue finding the solution quickly. I hope you have a wonderful evening and Happy Stepping! 

Best Answer

‎09-17-2022 17:51

In response to SunsetRunner

‎09-17-2022 17:51

  I tried all of your suggestions and it still did not work. power on, power off, forced synch, bluetooth on/off, . My Versa is still 1/2 hour off on time and will not synch. I've hooked it up directly to my laptop hoping that may spur it along. Any other ideas??

Best Answer