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Versa 2 is acting odd after the update

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‎06-06-2022 06:19 - last edited on ‎06-06-2022 07:51 by Fitbit Moderator

‎06-06-2022 06:19 - last edited on ‎06-06-2022 07:51 by Fitbit Moderator

Since I updated to 35.72.1.19, my Versa 2: constantly reboots, does not track steps/HR/etc, and is troublesome turning on after charging. It is also not holding a charge. This Versa is only 3 years old and I have not had this issue with other Fitbit watches in the past. I have rebooted the watch, the app, and removed permissions to health sites. Nothing has changed. Any help would be appreciated!

 

Moderator Edit: Clarified subject

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‎06-06-2022 07:53 - edited ‎11-14-2023 08:58

‎06-06-2022 07:53 - edited ‎11-14-2023 08:58

Hi there, @Kingmaker. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎06-06-2022 10:16

In response to MarreFitbit

‎06-06-2022 10:16

Thanks for the response!  Performed a factory reset. Versa is staying "on" now, but the HR monitor is going bananas (my resting HR is not 170 lol). I will chat with support!

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