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Versa 2 is acting odd after the update

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‎01-17-2023 02:45 - last edited on ‎01-17-2023 03:48 by Fitbit Moderator

‎01-17-2023 02:45 - last edited on ‎01-17-2023 03:48 by Fitbit Moderator

I done the update and now my watch will turn on and off and want let me swipe or do anything 

 

 

Moderator Edit: Clarified subject

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‎01-17-2023 03:50 - edited ‎12-12-2023 10:00

‎01-17-2023 03:50 - edited ‎12-12-2023 10:00

Hi there, @kylieboon30. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎01-18-2023 02:43

‎01-18-2023 02:43

i have the same problem..  i tried to restart and changing the clock face multiple times but still it won't let me swipe or do anything  

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‎01-18-2023 03:27

‎01-18-2023 03:27

Mine has stopped recording sleep scores. It was fine until I updated the Fitbit.

 

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‎01-18-2023 04:50

In response to MarreFitbit

‎01-18-2023 04:50

I am having the same problem. I went to sleep and when my alarm went off in the morning, my Fitbit wasn't registering that I was turning it off. I have restarted, changed back to the original face and I still cannot swipe up or to the side. 

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