Versa 2 is completely unresponsive - complete waste of time & money

[Brian-Mil]

Dear Fitbit Customer Service
I am writing to express my extreme dissatisfaction with the complete failure of my Fitbit Versa 2 after its latest software update. Despite being an expensive product from a reputable brand, the Versa 2 has turned into an absolute waste of money.

After dutifully keeping my device up-to-date with the recommended firmware updates, my Versa 2 is now completely unresponsive with a black screen and no signs of life. This issue appears to be widespread based on the numerous complaints posted on your website from other frustrated customers experiencing the same problem.

It is unacceptable that a simple software update can render an otherwise functional device utterly useless. As a consumer who invested in your product, I expected a level of quality and reliability that your company has failed to deliver.

I have tried all the troubleshooting steps recommended, including force restarting, changing cables, and factory resetting, but nothing has revived my bricked Versa 2. This experience has been a tremendous waste of time and an incredibly frustrating process.

Fitbit needs to take responsibility for releasing updates that are essentially bricking customers' devices. I demand a full refund or a replacement unit that is guaranteed to be free from such crippling software issues. Compensating your customers is the very least you can do to make up for this inexcusable product failure.

I look forward to your prompt resolution of this matter. If a satisfactory solution is not provided, I will be forced to take further action, including reporting this issue to consumer protection agencies and pursuing legal remedies.

[ABMonroe]

I am having the exact same issue! I have a fully charged battery and since around midnight last night, my watch is a brick. Fit Bit needs to correct this issue ASAP!

[Gwen56]

I am having exactly the same issue. I have tried reset, get the vibration and all Iget is a black screen with green line’s that keep scrolling. So disappointing.

[LZeeW]

Hello @Brian-Mil and welcome to the Community.  This is a user to user help site, not Customer Support.  I'm sorry, but you can't get the help you need here.  Please contact Support for more help.

@ABMonroe  @Gwen56   Please contact Support using the same link.

[Brian-Mil]

The purpose of sharing this information is to help the community. Customer support did not resolve the issue after wasting more time. Clearly there is an issue that Fitbit want buried.       

[ABMonroe]

I did and they couldn't help. I think it is nice to see I am not the only one having the EXACT same issue. Hopefully Fitbit will take note. They charge too much for their watches to last this short period of time.

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I got 35% off for a new watch....do I even want to risk another Fitbit product?!

[Brian-Mil]

Hi ABMonroe

Fitbit offered me the same 35% discount code, I won't be using it. I'm going to buy either an Apple Watch or a Garmin going forward.

Fitbit have lost my custom because of the way that they are dealing with this issue 

[Sus2201]

I have the same issue. Very disheartened by fitbit at the moment. 

[Brian-Mil]

Update; I purchased a new Garmin FORERUNNER 55 GPS SMARTWATCH for $180 to replace the Fitbit.

I thoroughly recommend this watch, simple to set up, it wipes the floor with what it can do over and above the Fitbit Versa 3. It has advanced wellness tracking features such as all-day respiration monitoring, intensity minutes, and personalized guidance for workouts -and It has a long battery life. 

So long Fitbit, my experience with your company has been a truly awful one

[Gale55]

I am having the exact same problem and of course good luck receiving  any help! Expensive  watch that didn't  last long at all. 

[NP25]

Same here, problems just began today!

[O51]

Me too. Absolute rubbish.