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Versa 2 is constantly disconnecting from my OnePlus's Bluetooth

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‎09-04-2020 13:02 - last edited on ‎09-05-2020 05:42 by Fitbit Moderator

‎09-04-2020 13:02 - last edited on ‎09-05-2020 05:42 by Fitbit Moderator

My versa 2 is not connecting to my phone - it forces me to delete the app every 2-3 day in order to connect  and it makes no sense. Can someone suggest a solution?

 

Moderator Edit: Clarified subject

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‎09-05-2020 05:50 - edited ‎10-10-2023 13:16

‎09-05-2020 05:50 - edited ‎10-10-2023 13:16

Hi there @Haimmiller, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is constantly disconnecting from your OnePlus phone's Bluetooth. I understand how you must be feeling about having to delete the Fitbit app so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also make sure that the Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone? and check if your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-05-2020 05:50 - edited ‎10-10-2023 13:16

‎09-05-2020 05:50 - edited ‎10-10-2023 13:16

Hi there @Haimmiller, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is constantly disconnecting from your OnePlus phone's Bluetooth. I understand how you must be feeling about having to delete the Fitbit app so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also make sure that the Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone? and check if your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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