Versa 2 is crashing when trying to check my steps

[magic2]

Recently my fitbit versa 2 went all glitchy when I try to see the step count (on the watch)- it just flicks for second and shows 'Today' with the blue fitbit logo, then returns itself back to the clock screen. It is just fine on the app, but I'd like to be able to see how many steps I take without having to check my phone for it- if I wanted it that way I wouldn't bother using the fitbit. How do I fix this glitchy problem on the watch? I have tried turning it off and on, making sure the watch is not on 'always on', changing clock faces but nothing works. Help please, thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @magic2. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is crashing when trying to check your steps. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 2 and report that it's crashing, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[magic2]

Thank you, I've just filled the form up.