Versa 2 is either freezing up or not turning on

[retteach2016]

I'm still having issues with my Versa 2... purchased November 2019....either freezing up or not turning on at all. I've tried rebooting, updating, etc. to no avail. How do you get help in seeing about getting a replacement?

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @retteach2016  you need to get with customer support and have them help you work to see what is going on. Only they can determine of you can get a replacement, if you purchased from an authorized retailer. Reach out to customer support. Their phone number is (877)623-4997, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Currently phone support seems to be weekdays only. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[retteach2016]

Thank you. I've been trying to get through to them via chat but the wait is so long. I'll keep trying to get through to them.

[Michelleohio]

I found it easier to call.  They were also good with follow through and sent me emails.  Good luck.  I got my replacement about two days ago.  Be sure that you have your watch synced to an approved phone or computer.

[retteach2016]

Thank you for your suggestion. I'm hearing-impaired and can't do phone
calls but my husband might be able to call on my behalf....he just might
not be able to answer all questions asked about my issues. I'm going to
still try chat and see if I have any luck. Thanks again.

[LizzyFitbit]

Hi @retteach2016. It's great to see you here in the forums. @Odyssey13 and @Michelleohio, thanks for stopping by and helping our member. You are awesome!

@retteach2016, thanks for your efforts while troubleshooting your Versa 2, as well for trying to get in touch with our team. Since your watch isn't working correctly, I went ahead to share your details with our Support team and I was informed that you already created a case with them via chat. I'm glad that you've received assistance and if you need anything else, don't hesitate to let me know.

See you around! 

[retteach2016]

Yes, I was able to get through via Live Chat earlier today. I am able to
receive a replacement and am looking forward to getting it
Thank you.

[Odyssey13]

Great news @retteach2016  and thanks for letting us know!

[LizzyFitbit]

Hi @retteach2016 and @Odyssey13. It's always great to see you around.

@retteach2016, thanks for keeping me and @Odyssey13 updated. This is wonderful news and I'm glad that you're about to receive a replacement for your Versa 2. I'm sure you'll crush your steps with it.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. If you have another question, feel free to let me know.

Hope to see you around and stay safe!