Versa 2 is flashing Fitbit logo and won't turn off or reboot

[pamrxdoc]

My Versa 2 is flashing the FitBit logo. It will not turn off or reboot. Before this happened, I had charged it and it would only show the main screen. I couldn’t touch the screen to scroll up or sideways to access other features. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @pamrxdoc, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that your Versa 2 is flashing the Fitbit logo and won't turn off or reboot. I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Scallfit]

My Vera keeps doing this too. I have tried resetting and still the same. Can someone please help? Is there an email for support? I don’t have Twitter and not signing up just for tech support thank you. 

[Carolinaskit]

My Versa 2 is doing the same. I tried holding the side button down for 8 seconds, release for less than two, and hold again. Nothing happens. The Fitbit logo flashes and every now and then the charge battery symbol will appear. The fit bit was fully charged. Please help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Scallfit and @Carolinaskit.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will look deeper into the issue and help you with this matter. Click here to get connected. 

See you around.