Versa 2 is flashing the Fitbit Logo

[Gecko_Green]

My Versa 2 has been flashing the Fitbit logo for 2 days.   I’ve tried all the solutions listed in forums and contacted chat, with the remedy to buy a new one.  If only I could afford a new one.  It’s been flashing since August 22, 11:39pm.  Does anyone else have advice how to fix it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gecko_Green. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand your concern, we're here to help you! 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

[Susie9231961]

I am having the exact same issue. No solution/ recommendations work. I am about to purchase an Apple Watch, if it cannot be fixed soon. I have used Fitbits for years and love them, but not going to purchase another one due to so many issues that seem to be unresolved by Fitbit.