Versa 2 is frozen on the Fitbit logo

[Cmolinelli]

My Versa 2 is frozen on the logo and will not sync. I've tried holding in the button for 15 or so seconds and the logo disappears and reappears but won't turn on.  I’ve tried charging it and it doesn’t buzz/vibrate when I plug it in to the charge. 
Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cmolinelli, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is frozen on the Fitbit logo and it won't sync. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the issues get fixed.

Keep me posted on the outcome.

[Cmolinelli]

Still having the same issue. No luck. Any other ideas?

[Cmolinelli]

Any ideas as to what’s going on or who I should contact?

[Nicola7H]

Hi there,

I'm having the exact same issue. Mine crashed during an update and now it's just showing the fitbit logo (same as you, buzzes when I put it on charge still).

I can't connect via the app to fix so I tried the hard factory reset mentioned above but that hasn't helped either 😞