Versa 2 is frozen

[SunsetRunner]

Fitbit Versa 2 is frozen, and this is the first day I had it. I can swipe to notifacations but it won't let me go to settings to restart it. It won't let me swipe left/right, and I cannot swipe to steps and today's tracking.

[SunsetRunner · Accepted solution]

Nevermind, my brother was able to find out how to fix it 🙂 Just had to hold power button for about ten seconds. 

[attisynorton]

mine is doing this too! did you hold down the side button? the alexa voice assistant keeps going off when ever i do that? help!

[SunsetRunner]

Hey there! What I did was hold it down for a bit. It took a minute but
after Alexa pups up the screen will turn black. Keep holding it. After that
(it may take a minute) the Fitbit logo (like the app front) should pop up.
That’s how I restarted my Fitbit. I hope this helps!

[daveajoh]

I am having the same problem. I swipe to settings to to restart but settings tab does not respond. I tried the soft reset by holding down the button but the problem remains.

[Cchrismom]

I've  have mine for 1 full day and it gets  frozen often. I don't think I should have to rest it numerous times in a day. Any other advice?

[AMonique]

Same thing happens to me more often than it should. 😞

[daveajoh]

Fitbit has since replaced my Versa 2 and it’s working perfectly now. If you
are able to reset yours, that might solve the problem.

[Cchrismom]

Yes, I think  it does need replacing.
Thank you.

Sent from Yahoo Mail on Android

[SunsetRunner]

Me too!! I'm trying not to freak out!!