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Versa 2 is frozen

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‎08-22-2020 09:42 - last edited on ‎09-04-2020 13:32 by Fitbit Moderator

‎08-22-2020 09:42 - last edited on ‎09-04-2020 13:32 by Fitbit Moderator

My versa 2 keeps freezing up on me. I have factory reset it twice with no results. Please help.

 

Moderator Edit: Clarified subject

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‎09-04-2020 13:34 - edited ‎10-10-2023 13:17

‎09-04-2020 13:34 - edited ‎10-10-2023 13:17

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're feeling frustrated due to the pairing inconveniences you've been having with your new Versa 2. 

If you continue having issues, please try the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


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