Versa 2 is locked

[Adamegan120]

Is there anyway to reset the versa 2 without being connected to your phone . I was told to disconnect from my account to unlock it but this did not work 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Adamegan120 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. If your Versa 2 is lock due to entering the PIN code incorrectly 10 times, you may want to try the procedure mentioned here. 

Please provide me with more details about your Versa 2 being locked by answering the following questions: 

- Would you like to perform a factory reset to your watch?

- Is it showing a PIN code on the screen?

Keep me posted. 

[Adamegan120]

Hi ,
Is there anyway to factory reset the fitbit without having it on a Fitbit
account as I accidentally removed it
Thanks

[SilviaFitbit]

@Adamegan120 Thanks for getting back. 

It's not possible to remove the watch from the account. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

Also, in case this happens again, please follow the tips mentioned in this article: How do I use the device lock on my Fitbit device? 

I'll be around if you have any additional questions.