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Versa 2 is no longer charging

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‎07-03-2020 23:57 - last edited on ‎07-04-2020 05:32 by Fitbit Moderator

‎07-03-2020 23:57 - last edited on ‎07-04-2020 05:32 by Fitbit Moderator

hello there, are you able to please assisst me with my fitbit , it isn't longer charging in any respect.. i've tried redownloading the fitbit app, restarted it, wiped clean it, used both my chargers and wall adapters.

 

Moderator Edit: Clarified subject

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‎07-04-2020 05:40 - edited ‎06-08-2024 11:18

‎07-04-2020 05:40 - edited ‎06-08-2024 11:18

Hi there @V_Jackson_Dogs, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to follow the troubleshooting steps provided in this help article to solve the charging difficulties with your Versa 2.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-04-2020 05:40 - edited ‎06-08-2024 11:18

‎07-04-2020 05:40 - edited ‎06-08-2024 11:18

Hi there @V_Jackson_Dogs, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to follow the troubleshooting steps provided in this help article to solve the charging difficulties with your Versa 2.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes