Versa 2 is no longer charging

[VeraLeist]

My Fitbit run out of power. Placed it on the charger but nothing is happening. Fitbit is no longer charging..

Moderator edit: subject for clarity and label

[LiliyaFitbit]

Welcome to the Fitbit Community, @VeraLeist.

I appreciate your participation in the Forums and sharing that your Fitbit Versa 2 is no longer charging. Thank you for your efforts to resolve this. You can find the troubleshooting steps including a restart in this help article: Why isn't my Fitbit device's battery charging?

Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[TeachersPet1]

We’ve tried different chargers and cables but my Versa will not charge/work.

what can I do, should I buy another battery, my Fitbit is almost fifteen months old

[LiliyaFitbit]

Welcome to the Fitbit Community, @TeachersPet1.

Thank you for joining the thread and sharing the steps you tried to resolve the issue with your Versa. You can confirm the complete troubleshooting instructions here. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions.