Versa 2 is no longer connected to my Fitbit app

[Stormie3]

My Fitbit Versa 2 has disappeared from my Fitbit App and Dashboard....help!!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Stormie3. Welcome to the Community Forums. Thanks for the details provided in your post. 

It seems like your Versa 2 needs to be relinked to your Fitbit account. In order to do so, try the steps below: 

• Remove your Versa 2 from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[Stormie3]

Thank you so much....I've got it back now!!

Moderator Edit: Personal info removed

[MarreFitbit]

@Stormie3 Awesome! I'm glad to hear that the steps provided above did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.