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Versa 2 is no longer tracking my data

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‎12-14-2021 06:38 - last edited on ‎12-14-2021 06:53 by Fitbit Moderator

‎12-14-2021 06:38 - last edited on ‎12-14-2021 06:53 by Fitbit Moderator

Random log out. I can’t see my sleep log, no steps, workouts are not calculating, no stairs, no heart rate, weather is gone  nothing 

 

Moderator Edit: Clarified subject

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‎12-14-2021 06:55 - edited ‎09-01-2023 08:39

‎12-14-2021 06:55 - edited ‎09-01-2023 08:39

Hi there, @Yrduncan78. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2.

As per the description of your post, it seems that your watch has been unpaired from your Fitbit app. That would explain why your walk hasn't being synced to the Fitbit app and your Versa 2 doesn't show as connected.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your isn't paired anymore, please set it up again by following the steps at: How do I set up my Fitbit device?

If you're facing with syncing difficulties after re-linking your Versa 2, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-14-2021 06:55 - edited ‎09-01-2023 08:39

‎12-14-2021 06:55 - edited ‎09-01-2023 08:39

Hi there, @Yrduncan78. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2.

As per the description of your post, it seems that your watch has been unpaired from your Fitbit app. That would explain why your walk hasn't being synced to the Fitbit app and your Versa 2 doesn't show as connected.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If your isn't paired anymore, please set it up again by following the steps at: How do I set up my Fitbit device?

If you're facing with syncing difficulties after re-linking your Versa 2, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer