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Versa 2 is not being detected by my mobile device

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‎11-16-2020 01:50 - last edited on ‎11-16-2020 10:30 by Fitbit Moderator

‎11-16-2020 01:50 - last edited on ‎11-16-2020 10:30 by Fitbit Moderator

Hi,

 

I had accidently reset my fitbit versa 2. Now it is showing I have to download fitbit app. I have download the app on my mobile but it is not detecting the fitbit. Kindly help.

 

 

Moderator edit: updated subject for clarity

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‎11-16-2020 10:29 - edited ‎11-16-2020 10:31

‎11-16-2020 10:29 - edited ‎11-16-2020 10:31

Hi @shailendra_sb13, welcome to our Fitbit Community. I'm sorry to hear that your phone is not detecting your Versa 2 when trying to set it up again. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and provide a solution. Please keep an eye on your email account.

 

Looking forward to your response.

JuanJo | Community Moderator

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