Versa 2 is not charging to 100%

[Mermaidrobin]

My versa 2 doesn’t charge to 100% ever.  I contacted customer support and they suggested several things for me to

try. Which i did and still never gets to 100%. In turn they replied and asked for my country and where I purchased. I replied several times and they never answered! I have had this versa for 6 months!! What kind of customer support is this? Does anyone else have this issue? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Mermaidrobin, it's nice to see you again participating here in the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[Mermaidrobin]

Ok how many times am I to try reaching out? I have several. With No replies!

Moderator Edit: Formatting

[RicardoFitbit]

Your update is appreciated @Mermaidrobin.

I'm sorry to know that you haven't receive an answer from our Customer Support team. As it turns out, I do not have access to the information they provided to assist you accordingly, however, keep in mind that if you send several replies to them, your case number will be updated every time you do so, therefore, please be patient because they'll be in touch with you as soon as they can.  

I'll be around if you need anything else.