Versa 2 is not connecting to WiFi

[Lesleysmart69]

Fitbit have sent me a replacement watch as my last one never connected to wifi

Started set up and yes you've guessed it, it won't connect to wifi and saying can't update due to this 

Someone please help 🙏

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hello @Lesleysmart69, thank you for participating in our Fitbit Community. I'd like to follow up and help you with your Versa 2 since it won't connect with your phone via WiFi. I understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to fix this issue, restart your Versa 2 as advised in this help article. After this, make sure to set up your watch as instructed in this help page and see if the issue gets fixed.

Let me know how it goes.

[Lesleysmart69]

Still no joy unfortunately 

[RonBurgundy]

I'm having the same issue.  I have a Samsung S8 and it did an update a week or so ago and the problems started.  However this issue could be across all phone platforms and not just my Samsung S8.  I did a factory reset on the Versa 2, reinstalled the Fitbit App on my phone and the WiFi is still just intermittent.  I started looking into this because I wasn't receiving texts on my Versa 2 and couldn't understand why.  So when I drilled down it brought me to the WiFi issue.  And when I do receive texts it just says "New Messages" and I can only open them on my phone.  They won't show the sender or message on my Versa 2.  Not sure if you're having this issue as well? 

[Lesleysmart69]

Yes I'm having that issue too, I currently have a huawei pro 30

Im trying to update the watch but due to wifi issues I still cant, its very frustrating and I'm starting to loose my patience with Fitbit in general 🙄😂

[RonBurgundy]

I hear you!  Typical tech problems when these phones have updates (Windows PC issues come to mind with this as well).  Hopefully Fitbit can catch up with the phone updates and issue some firmware updates to correct the issues.  The frustrating thing is why doesn't customer support just acknowledge the problem if this is in fact what it is?  Instead of wasting our time by having us do these reboots, resets, etc, etc. just let us know that they're looking into it and help will be on the way.  Most customers would be fine with that...

In the meantime I hope your watch gets fixed!

[Nytrip911]

Honestly, I think versa is dead. I’ve been dealing with this for weeks. They sent me a replacement watch and now they say this new watch is not supported because my warranty only is good from my original device purchase. I think they know there’s a problem, I think they don’t know what to do about it , and I think we’re all screwed.