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Versa 2 is not connecting with phone via WiFi

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‎11-18-2020 04:53 - last edited on ‎11-18-2020 06:16 by Fitbit Moderator

‎11-18-2020 04:53 - last edited on ‎11-18-2020 06:16 by Fitbit Moderator

So I've been sent another versa 2 as my first one wouldn't connect to wifi

 

Started set up and I still cannot connect to WiFi even though we have other devices connected

 

Any suggestions welcome.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-18-2020 06:15

‎11-18-2020 06:15

Hi @Smarty69, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is not connecting to your WiFi network.

 

Please restart your Versa 2 as described in this help article. After this, make sure that you are following the setup process as instructed in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-18-2020 07:30

In response to JuanJoFitbit

‎11-18-2020 07:30

I'm having the same issue and my phone is a Samsung S8.  I'm not so sure it's the Versa 2.....

Could it be the Fitbit App installed on phones?  That's what is setting up and establishing the WiFi connection in the first place.  And it just keeps going out.

My Fitbit firmware version is 35.71.6.19

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