Versa 2 is not counting large amounts of steps

[Miraiiya]

My Versa 2 is not counting large amounts of steps as I'm walking for long periods with almost no steps counted. How do I fix this?

Moderator Edit: Clarified subject

[JohnnyRow]

During these long walking periods, are your arms swinging freely, or are you holding treadmill railing or pushing baby carriage?

If wrist is held steady, steps probably will not get counted.

[MarreFitbit · Accepted solution]

Hi there @Miraiiya, welcome to the Community Forums. Thanks for the details provided in your post. I will be glad to help you with your Versa 2 that is not counting large amounts of steps when you're walking.

As @JohnnyRow said, if you're doing something like pushing a stroller or shopping cart, your wrist-based device will count your steps but the total may be slightly lower than usual.

For wrist-based devices, it's important to specify whether you wear the device on your dominant or non-dominant wrist during setup:

• The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving. Your dominant hand is the one you use for writing and eating.
• The non-dominant wrist setting increases the sensitivity of step counting and should reduce any under counting of steps.

To start, the Wrist setting is set to non-dominant. Change your wrist setting in the Fitbit app.

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.