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Versa 2 is not letting me update it

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‎08-09-2022 18:32 - last edited on ‎08-10-2022 07:48 by Fitbit Moderator

‎08-09-2022 18:32 - last edited on ‎08-10-2022 07:48 by Fitbit Moderator

My versa is not allowing me to update it. It has been on the Fitbit logo for days. I’ve allowed the battery to drain. I’ve reset it countless times and unfortunately I haven’t made much progress. The Fitbit logo is still on the screen almost as if it’s frozen. I’ve read multiple forums on Fitbit community and I see many others have had the same issue. Please respond on how I can fix this issue. I’ve been a huge supporter of Fitbit products for years now. 

 

 

Moderator edit: updated subject for clarity. 

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‎08-10-2022 06:52 - edited ‎08-10-2022 06:57

‎08-10-2022 06:52 - edited ‎08-10-2022 06:57

Hello @Dianacorp 

 

Since you have used many troubleshooting steps to try and fix the issue you can try setting your Versa 2 up again as a new device to see if that helps. You won’t lose any data setting it up as a new device but you won’t be able to save any data after your last successful sync to the Fitbit App. 

To set up your Versa 2 again as a new device please follow these instructions carefully:

 

  1. On your phone, tap Settings > Bluetooth > then tap information icon next to the name of your Fitbit device > Forget This Device if your on an iOS device or tap unpair if your on an Android device. If your Versa 2 doesn’t appear in your Bluetooth at all no worries just go to the next step. 
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version and your phone is updated as well.
  4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
  5. Restart your phone.
  6. Restart your Fitbit if your able too:  https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
  8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your previous Versa 2 say yes.

😃I hope this provides you with the best answer and resolves your current issue. Please come back and let me know how it went. 

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