Versa 2 is not powering on

[Indrajit2008]

Hello, I have a fitbit versa.
The green light sensor had stopped glowing/working.
I did a factory reset of the watch.
And now, the device wont start or power on.

Could you please help to fix both the 2 issues ? Powering on and then the sensor problem.

[Rich_Laue]

Do you see any messages at all in your Versa? 

What happens when you do a restart. 

[Indrajit2008]

The versa is turned off. It is not getting powered back on, affer I did factory reset.

i tried to switch on by pressing the necessary buttons. So, I cannot restart it. Also it had sufficient battery charge, around 80%.

The screen is completely black, with no messages/indications. Also, there is no indication/notification/vibration when I connect it to the charger.

[Guy_ · Accepted solution]

Very often a factory reset which has a bug in it will destroy the watch.

Probably best to inform Fitbit Support directly. They may be able to help you.