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Versa 2 is not properly tracking my exercises with GPS

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‎05-01-2020 09:10 - last edited on ‎06-26-2020 15:51 by Fitbit Moderator

‎05-01-2020 09:10 - last edited on ‎06-26-2020 15:51 by Fitbit Moderator

Hi;

my Fitbit Versa 2 exercise app, like walk or run, will only work and record gps tracking if the app is open on my I phone. As soon as I close the app connected indication turns into connecting and never connects unless reopened on phone.

also , the auto detect after 10 minutes never works, I have tried this with different I phones, did a million resets.

thanks for offering me a solution 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-26-2020 15:55

‎06-26-2020 15:55

Hello there @Saygin, welcome to the Community Forums. Thanks for the details provided in your post about the issues you've been having when tracking exercises on your Versa 2 with connected GPS. I appreciate your time and efforts in troubleshooting your watch and phone. 

 

I've seen that you contacted our Support Team after posting here and they helped you with both inquiries, GPS and SmartTrack. 

 

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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‎06-26-2020 17:21

In response to MarreFitbit

‎06-26-2020 17:21

But they did not offer me a solution neither an explanation, the matter was concerning synchronization of Versa 2 with an iPhone , but they did not have an iPhone and most cases neither a Versa 2 watch, so they could not understand the problem we have. They were very polite individuals but your support sucks as they are not supported,
Thanks
Sinan

Sent from my iPhone
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