Versa 2 is not providing accurate GPS data or maps

[adidubey]

Dear team, after every exercise (walk mode) my versa 2 is not showing the map tracking properly, sometimes it shows just a line , or a dot but not the kilometers actually mapped.

Please help, i have tried to reset it many times as well still it does not help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @adidubey, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is not providing GPS maps and data accurately. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this set up your watch from scratch. After this, check out this help page which explains how the GPS feature works on your Fitbit device.

Finally, monitor your Versa 2 and see if the issue gets fixed.

Keep me posted on the outcome.