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Versa 2 is not reading my heart rate

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‎06-06-2022 12:08 - last edited on ‎06-08-2022 07:13 by Fitbit Moderator

‎06-06-2022 12:08 - last edited on ‎06-08-2022 07:13 by Fitbit Moderator

I’ve tried using the settings, restarting the device, syncing, wearing it correctly - everything I’ve already read to do. My versa 2 still is not reading my heart rate. I noticed it after I did the most recent update. Any advice?? I know I purchased a warranty for it, but I’m not sure if I have the information for it

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎06-06-2022 12:52

‎06-06-2022 12:52

In Settings App, make sure you Heart Rate is not turned off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-06-2022 14:37

In response to JohnnyRow

‎06-06-2022 14:37

I did try that, but thank you. I checked the settings and reset it a few times before and after syncing and also restarting. Nothing is working unfortunately.

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‎06-06-2022 21:07 - last edited on ‎07-19-2024 08:35 by Fitbit Moderator

In response to Ameliaamber

‎06-06-2022 21:07 - last edited on ‎07-19-2024 08:35 by Fitbit Moderator

Hi @Ameliaamber  - in case it is just a clock face issue try changing to another clock face either on the watch by swipe left and tap Clocks or in the app.

You can check your activation date in the watch Settings, About menu. Warranty is 1 to 2 years depending on country law.

In the same menu there is a factory reset option.

But beware it can kill the watch entirely. If you choose to do it wait at least several minutes before doing anything with the watch.

And it will have to be setup like a new watch in the Fitbit App, click profile photo, "+ Set up a Device".

Author | ch, passion for improvement.

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