Versa 2 is not recording my activities

[leanniebug]

Fitbit versa 2 is not recording my activities 

Moderator edit: subject for clarity 

[Gr4ndp4]

HI, @leanniebug, welcome to the community, I'm going to move your post to the Versa 2 board where I'm confident community members with experience of the Versa 2 will assist you.

Cheers

[LiliyaFitbit]

Welcome to the Fitbit Community, @leanniebug. It's nice to see you around and thank you for your help, @Gr4ndp4.

@leanniebug Thanks for the details shared in your post. If your watch is not automatically tracking your activities, I would like to advise that SmartTrack recognizes activities based on the continuous movement of your arms. Sometimes, motions such as placing your arms on the bar of a treadmill, or pushing a stroller while you walk, may interrupt SmartTrack. Additionally, stopping in the middle of an exercise may interrupt the activity tracking.

By default, SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. For more information about how SmartTrack tracks activities, please review our help article: How do I track my activity with my Fitbit device? 

Hope this helps!