help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is not recording sleep data properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2020 08:53 - last edited on ‎09-19-2020 07:31 by Fitbit Moderator

‎09-18-2020 08:53 - last edited on ‎09-19-2020 07:31 by Fitbit Moderator

About a month ago my Fitbit Versa 2 started acting erratically and not correctly recording sleep. In essence it shows no or little deep or REM. It was working perfectly before Aug 16. Anyone else?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-19-2020 07:30

‎09-19-2020 07:30

Hi @KellyBlake, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 is not recording your sleep data properly.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your sleep. After this, monitor your watch and see if it provides accurate sleep data.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎10-30-2022 03:12

‎10-30-2022 03:12

Yes, I have a Versa 2 also, and it is not even logging how long I sleep properly I sleep for 7 to 8 hours a night and it always comes up with one and a half to two hours and that's all the sleep I get according to my watch. Also, it will not record my oxygen percentage at night. I even had a versa three that I was wearing and it was doing the same thing so I switched back to the Versa 2 same situation I just don't get it.

Best Answer
0 Votes

‎11-01-2022 04:00 - edited ‎08-04-2023 04:16

In response to smilebandit

‎11-01-2022 04:00 - edited ‎08-04-2023 04:16

Hi there, @smilebandit. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Fitbit device. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes