Versa 2 is not registering my heart rate

[Angelica89]

Why is my Fitbit not picking up my heart rate or sleep pattern on neither app or watch? I have tried resetting both app and watch and it’s still happening. Any advise? 

Moderator Edit: Clarified subject

[Guy_]

Its possible that heart rate got turned off.

On the watch

Swipe left

Click settings

Check Heart rate is on

If its switched on, then check the lights flash on the back of the watch.

If they don't,

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

[Angelica89]

Hi, 

I tried all this yesterday. I even did a reset on the watch and app and still nothing. The light doesn’t appear at all. It’s strange I have only had the watch since Christmas 2019. 

Thank you for your help though. 

[Guy_]

Looks like a fault, probably best to contact Fitbit Support directly. They may be able to help you.

[MarreFitbit]

Hi there @Angelica89, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here. 

I've seen you reached out to our Customer Support as @Guy_ has recommended you. If you still need help after the steps they provided you, please feel free to get back to them so they can continue to help you. 

Have a nice day. 

[Angelica89]

The reader is still not working. I am distraught because I have only had it 14 months. Is there anything worse I can try. I have had it switched off for 2 days now and still nothing. I have tried resetting the watch and app that didn’t work.  Have tried master resetting the device and reregistered it. That also didn’t work. 

could you advise further? 

[Angelica89]

Thank you for your help though. 

[MarreFitbit · Accepted solution]

@Angelica89 We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please make sure to check the information provided to you in this post.