help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 is not showing my data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2022 07:04 - last edited on ‎07-28-2022 07:07 by Fitbit Moderator

‎07-27-2022 07:04 - last edited on ‎07-28-2022 07:07 by Fitbit Moderator

Versa 2 is not showing data on the device. All of the data is syncing with the app on my phone but the device isn't showing my steps, heart rate, etc. I've reset both the device and app, as well as uninstall and reinstall the device on the app

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-28-2022 07:09 - edited ‎04-18-2024 11:39

‎07-28-2022 07:09 - edited ‎04-18-2024 11:39

Hi there, @Tara4444. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart hasn't worked and your Versa 2 is still syncing to your Fitbit app, please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-28-2022 07:09 - edited ‎04-18-2024 11:39

‎07-28-2022 07:09 - edited ‎04-18-2024 11:39

Hi there, @Tara4444. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since the restart hasn't worked and your Versa 2 is still syncing to your Fitbit app, please to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes