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Versa 2 is not showing my steps

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‎09-02-2022 02:04 - last edited on ‎09-02-2022 04:57 by Fitbit Moderator

‎09-02-2022 02:04 - last edited on ‎09-02-2022 04:57 by Fitbit Moderator

My Versa 2 is tracking my steps I am unable to see them on my device. I have synched it to the app and I tried resetting it. Neither of those worked. Any other suggestions?

 

 

Moderator Edit: Clarified subject

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‎09-02-2022 05:00 - edited ‎04-23-2024 05:34

‎09-02-2022 05:00 - edited ‎04-23-2024 05:34

Hi there, @KA2022. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

While reading your post, I was wondering if you're missing other data besides your steps?

Nevertheless, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎09-02-2022 07:21

In response to MarreFitbit

‎09-02-2022 07:21

I was able to change the clock face. That didn’t fix the problem. I tried synching it again and I tried restarting it 3 more times. Neither worked. 

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