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Versa 2 is not showing my streak steps accurately

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‎07-13-2023 17:34 - last edited on ‎07-14-2023 07:22 by Fitbit Moderator

‎07-13-2023 17:34 - last edited on ‎07-14-2023 07:22 by Fitbit Moderator

Ugggghhh! So disheartening! How can I get it back accurate?


Moderator Edit: Clarified subject

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‎07-14-2023 07:26

‎07-14-2023 07:26

Hello there, @gailygail. Welcome to the Fitbit Community. Thanks for the details provided in your post about the issue with your Versa 2. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here. Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your issue. 

Maria | Community Moderator, Fitbit


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