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Versa 2 is not showing the correct time

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‎10-12-2020 17:59 - last edited on ‎10-13-2020 10:17 by Fitbit Moderator

‎10-12-2020 17:59 - last edited on ‎10-13-2020 10:17 by Fitbit Moderator

Hello. My Versa 2 was showing 20 min behind actual time earlier,  and is now and hour and 20 min behind. It also seems to only last a couple of days before dying.

 

I've made sure it is syncing with my phone and have done all of the auto time zone updates as well.

 

Please help. This is my 3rd generation Fitbit, never had any problems until now. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎10-13-2020 10:14

‎10-13-2020 10:14

Hi @Boese, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 clock is one hour and 20 minutes behind and the battery is draining fast. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

The time goes behind due to the syncing issue. Due to this, please try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. After this, sync your watch manually and see if the time gets corrected.

 

Regarding the battery draining issue, please try the tips that are listed in this help page in order to improve the battery life of your Versa 2.

 

Finally, monitor the time and the battery behavior of your Versa 2 and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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