Versa 2 is not staying synced to my phone's app

[Runnergirl2021]

I have been trying all day to get my Fitbit to stay connected to my Bluetooth and with the app. This morning I woke up to find my watch 15 minutes slow. The last Fitbit I had did this same thing just before I had to replace it. I can’t believe that my Versa is ready to be replaced at this time. I have followed all the instructions listed in other similar posts and have had no luck. Please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Runnergirl2021 Welcome to our Fitbit Community. Regarding the connection issue that your Versa 2 has experienced with your phone's app, I appreciate the time spent trying to get it resolved before contacting our forums. I totally understand how you feel about this.

In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

[Runnergirl2021]

I have tried everything that is in the troubleshooting info. I have even
rebooted my Fitbit.

[JuanJoFitbit]

@Runnergirl2021 Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[L.Wo]

Omg I thought it was only me I have the same problem this is the second versa to do that my watch is 1 hour 15 minutes behind and will not sync 😤 

[JuanJoFitbit]

@L.Wo Thank you for participating in our Fitbit Community. Regarding the syncing issue that your Fitbit device has experienced, I noticed that that you contacted our Support team and they assisted you via chat. Please contact them via chat in case the issue persists and they'll be happy to follow up and assist you accordingly.

See you later.