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Versa 2 is not storing my data

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‎04-09-2021 13:09 - last edited on ‎04-10-2021 10:37 by Fitbit Moderator

‎04-09-2021 13:09 - last edited on ‎04-10-2021 10:37 by Fitbit Moderator

Since the update a few days ago my fitbit has not been saving when I have exercised. My heart rate has been around 140bpm whilst exercising (64rhr) but not storing info. Only steps. 

 

 

Moderator Edit: Clarified subject

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‎04-10-2021 10:35 - edited ‎10-10-2023 12:08

‎04-10-2021 10:35 - edited ‎10-10-2023 12:08

Hi there, @Lilmissocd. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

To better assist you, would you mind clarifying if your Versa 2 is not tracking just the heart rate only or neither the other stats?

If you haven't done so yet, please restart your Versa 2. For instructions, see How do I restart my Fitbit device? 

Regarding the heart rate, check if by any chance it wasn't turn off accidentally after the update. To do so, on your device, open the Settings app > Heart Rate > tap to turn the setting On.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-10-2021 10:35 - edited ‎10-10-2023 12:08

‎04-10-2021 10:35 - edited ‎10-10-2023 12:08

Hi there, @Lilmissocd. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

To better assist you, would you mind clarifying if your Versa 2 is not tracking just the heart rate only or neither the other stats?

If you haven't done so yet, please restart your Versa 2. For instructions, see How do I restart my Fitbit device? 

Regarding the heart rate, check if by any chance it wasn't turn off accidentally after the update. To do so, on your device, open the Settings app > Heart Rate > tap to turn the setting On.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer