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Versa 2 is not swiping from home screen

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‎04-27-2020 09:11 - last edited on ‎07-08-2020 07:17 by Fitbit Moderator

‎04-27-2020 09:11 - last edited on ‎07-08-2020 07:17 by Fitbit Moderator

I’ve had the versa2 for about 2 months, during the last couple weeks ive had issues with not being able to swipe from the home screen. It goes through stages where I will be able to swipe and then for a couples days not be able to.  Considering the watch is only 2 months old it is a little frustrating, especially since I like the product when it functions properly.   I have tried turning it off as well as factory reset. Any help would be appreciated.

 

 

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‎07-08-2020 07:17 - last edited on ‎08-26-2024 03:35 by Fitbit Moderator

‎07-08-2020 07:17 - last edited on ‎08-26-2024 03:35 by Fitbit Moderator

Hi @Nick85, it's great to see you in our Fitbit Community! I'm sorry to hear about the swiping issue that your Versa 2 screen has experienced. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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