Versa 2 is not syncing all my steps to my challenges

[SaraLiz2]

Does anybody have the same issue and know how to correct it. We do challenges every week and my tracker never shows when I meet my step goal and hasn't done for quite some time. I have the Versa 2, I've restarted my tracker, logged out and back into the app and restarted my phone but it still doesn't work.

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SaraLiz2. Welcome to the Community Forums. 

To better assist you with this matter, would you mind clarifying if your Versa 2 is not syncing all your steps to your challenges? If that is the case, below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

For more information about challenges, see What should I know about Fitbit challenges?