Versa 2 is not syncing my long walks

[kimknaup]

My Versa 2 is not tracking my long walks as exercise. I have done the 3 restarts. I have Uninstalled and reinstalled, I have turned off and on my Bluetooth, I have turned on and off activities. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @kimknaup, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 isn't syncing your long walks. Thanks for the details provided in your post and your efforts in trying to sort this out, I'll be glad to help you with this. 

While reading your post I was wondering since when you started noticing this odd behavior? Are you using the Walk shortcut on your Versa 2 or SmartTrack? Most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, your device recognizes activities at least 15 minutes long.

Please let me know if you've restarted your watch as suggested here: How do I restart my Fitbit device? 

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. To get more information about this, check the article: How do I add, edit, or delete Fitbit data and activities? 

[kimknaup]

I have already done all of the above. It worked yesterday so we'll see if it continues Sent from my U.S.Cellular© Smartphone

[MarreFitbit]

Hi there @kimknaup, thanks for the update. I'm glad to hear it worked for you yesterday. Keep me in the loop if you need further assistance.