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Versa 2 is not syncing my steps accurately

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‎09-14-2024 07:50 - last edited on ‎09-14-2024 08:37 by Fitbit Moderator

‎09-14-2024 07:50 - last edited on ‎09-14-2024 08:37 by Fitbit Moderator

My watch shows accurate steps I always look at my final steps before bed. Soon as I get up & sync my phone to get all my information, it has shorted me alot of steps a days last 3 days. It's not accurate. The app shows I didn't move after 12pm. Which is wrong. I walk my dogs and I'm most active after then. I have a versa 2, and my phone Is a android. This started 3 days ago. I've reset the phone & my watch several times. Please help! 

Moderator Edit: Clarified subject

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‎09-15-2024 13:45

‎09-15-2024 13:45

This happened to me. It synced the right steps, then suddenly took 500 off one day. Others seem.to be OK. But I haven't had an answer yet of why! 

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‎09-15-2024 23:15

In response to SianLW

‎09-15-2024 23:15

I'm having a similar issue. It use to be that if I did approximately 7500 steps it equalled 3 miles. Now if I do 7700 steps it's still less than three miles. How can 10116 steps equal 3.42 miles and 9685 steps equal 3.55 miles. It doesn't make sense to do fewer steps but have walked further. Something is seriously wrong. I don't have mobile track on so why are there such differences in distance. Just sync my Fitbit, my watch shows I did 9939 steps which equals 4.07 miles but the app shows just over 3 miles. Come on Fitbit get it sorted, I like my Versa 2 but the problems with it are getting beyond a joke. I don't have a Google account which some people seem to think is the problem and I don't have an iPhone. I't would appear that this is some kind of problem with the app which needs sorting. I can't leave my Bluetooth on on my phone all day so that my readings are accurate as it's not with me all the time so would be a waste of time. It seems that at the moment this is the only way to get an accurate reading because as soon as I turn it off everything changes.

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