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Versa 2 is not syncing with my phone

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‎04-11-2020 20:25 - last edited on ‎04-25-2020 07:36 by Fitbit Moderator

‎04-11-2020 20:25 - last edited on ‎04-25-2020 07:36 by Fitbit Moderator

Trying to sync since I bought Versa 2.

It only sync for a day. it's very much frustrating. Even I factory reset my phone.

I'm using honor 6x and Android version is 7.0 also I  selected Not optimized from Apps > Fitbit app > Advanced > Battery > Battery optimization.

Fitbit app latest version 3.18

 

 

Moderator edit: updated subject for clarity

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‎04-25-2020 07:35

‎04-25-2020 07:35

Hi @PrasadParanjape, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the syncing issues that your Versa 2 is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account. We appreciate your patience and time with this.

 

I'll be around if any question arises.

 

JuanJo | Community Moderator

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