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Versa 2 is not tracking Sleep Stages

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‎01-10-2021 08:03 - last edited on ‎01-10-2021 19:12 by Fitbit Moderator

‎01-10-2021 08:03 - last edited on ‎01-10-2021 19:12 by Fitbit Moderator

So I just got my versa 2 yesterday and I was super exited to see my sleep in the morning. I went to the app and it just showed awake, restless, or asleep but no rem light or deep sleep. I've noticed other people have had similar problems but u haven't gotten a clear awnser from those forums. If anyone could help time that would be amazing!

 

Moderator Edit: Clarified subject

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‎01-10-2021 19:12

‎01-10-2021 19:12

Hi @Thelukeb, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that your Versa 2 is not tracking Sleep Stages as it should. To learn more about how Sleep Stages work, I recommend you to check all the information that's specified on our help article: What should I know about Fitbit sleep stages? and let me know if the issue persists.

 

I'll be here if further assistance is needed. 

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